Notice: The Web Team are currently receiving a high number of requests, and will be taking a little longer than usual to respond to your requests. Thank you for your patience.

The Web Team will endeavour to respond in accordance to our Service Level Agreement.

Please note that Web Support will be provided from 9:00am to 4:00pm, Monday to Friday.

Web Support guides

Need more information on web publishing? Take a look at the web publishers information site

Important web publishing guides and information

Getting started in Matrix 6
Ready to jump into publishing in Matrix 6 but not sure where to start? Here are a few helpful tips from the web team.
Uploading files
Uploading files to use in squiz
Content Containers
How to use content containers
Advanced publishing techniques
Some helpful guides on some more advanced publishing components
Adding an image
How to add an image to a standard page
Image sizes for Squiz
Images sizes to use for different components in squiz.
Approvals and workflow
How approvals and workflow work on the website.
Writing for the web
How to write best practice web content.
How do I complete web training?
Sign up to become a publisher.
SEO and Analytics
What is SEO and how to achieve it.
Web support
More information on how the web team supports the publishing community.
Web team Service Level Agreement
How the web team process and action your web support requests.

Submit a web support ticket

This support desk handles any requests for www.newcastle.edu.au

Service catalogue

General web request
Example: Publishing issues, website content updates.
Cache clear request
Clearing of cache, find out more.
Vanity URL request
Request a vanity for easy access to your webpage for marketing purposes.
Approval request
Request approval from the web team if your designated page approvers are not available.
Publisher training request
Request to become a squiz publisher.
Approver training request
Request to become a squiz approver.
Analytics report request
Request analytics for your webpages.
Homepage marketing request
Request marketing content to be promoted on the homepage.
Web project request
If you have a larger web project such as a campaign page, a research centre, site redevelopment or a form please fill out the web project request.
Permission form
Request permission to edit content in Squiz Matrix.
System outage
If you cannot access the website, please fill out the system outage form.

Web Support Hours: 9:00am to 4:00pm, Monday to Friday.