This is a notification regarding web support leading up to and throughout the University closedown period.

From 7 December to 10 January our web support will only be prioritising urgent matters and all other web tasks requests will be triaged upon the University reopening from week commencing Monday January 10.

For any major technical issues with the website that require immediate attention during the Christmas and New Year closure, please contact IT Services Support Desk to lodge a request or on +61 2 4921 7000.

Thank you for your patience,
The Web Team

Welcome to the web support desk.

This support desk handles any requests for www.newcastle.edu.au

Service catalogue

General web request
Example: Publishing issues, website content updates.
Cache clear request
Clearing of cache, find out more.
Vanity URL request
Request a vanity for easy access to your webpage for marketing purposes.
Approval request
Request approval from the web team if your designated page approvers are not available.
Publisher training request
Request to become a squiz publisher.
Approver training request
Request to become a squiz approver.
Analytics report request
Request analytics for your webpages.
Homepage marketing request
Request marketing content to be promoted on the homepage.
Web project request
If you have a larger web project such as a campaign page, a research centre, site redevelopment or a form please fill out the web project request.
Permission form
Request permission to edit content in Squiz Matrix.
System outage
If you cannot access the website, please fill out the system outage form.

News and alerts

Homepage marketing requests

Users are now able to submit a request for homepage marketing. Please select submit ticket from above and select homepage marketing request from the dropdown menu.

Web Support Hours: 9:00am to 4:00pm, Monday to Friday.