Notice: The Web Team are currently receiving a high number of requests, and will be taking a little longer than usual to respond to your requests. Thank you for your patience.

The Web Team will endeavour to respond in accordance to our Service Level Agreement.

Please note that Web Support will be provided from 9:00am to 4:00pm, Monday to Friday.

Welcome to the web support desk.

This support desk handles any requests for www.newcastle.edu.au

Service catalogue

General web request
Example: Publishing issues, website content updates.
Cache clear request
Clearing of cache, find out more.
Vanity URL request
Request a vanity for easy access to your webpage for marketing purposes.
Approval request
Request approval from the web team if your designated page approvers are not available.
Publisher training request
Request to become a squiz publisher.
Approver training request
Request to become a squiz approver.
Analytics report request
Request analytics for your webpages.
Homepage marketing request
Request marketing content to be promoted on the homepage.
Web project request
If you have a larger web project such as a campaign page, a research centre, site redevelopment or a form please fill out the web project request.
Permission form
Request permission to edit content in Squiz Matrix.
System outage
If you cannot access the website, please fill out the system outage form.

News and alerts

Homepage marketing requests

Users are now able to submit a request for homepage marketing. Please select submit ticket from above and select homepage marketing request from the dropdown menu.

Web Support Hours: 9:00am to 4:00pm, Monday to Friday.