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Web Support - What is it?

Kerry Regan -

Web Support is the ability for providing users an avenue for reporting system related issues such as:

  • content or data errors
  • content or data not appearing correctly
  • creating vanity url's
  • providing feedback
  • requesting system training
  • user access issues
  • system offline etc. 

To ensure an adequate level of support is provided to users, a Service Level Agreement (SLA) provides a contract and a baseline for the timely resolution of any issue based on its priority. Please review the WebTeam's Service Level Agreement.

The Web Team has implemented ZenDesk for handling Web Support tickets. ZenDesk also provides additional reporting capabilities, task tracking and user notification.

For additional information, please contact web@newcastle.edu.au


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